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Payment Policy
Find out how you may make payment for your purchase and the relevant requirements.
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Privacy Policy
Find out about the measures OSIM takes to keep personal information secure as well as other privacy-related issues.
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Product Policy
Read the company's policy with respect to its products disclaimers, exchanges and warranties.
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Shipping Policy
Find out more about local delivery of products and other related issues.
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Website Policy
This is an important section of the Web Site explaining the terms and conditions you are agreeing to when you use and/or shop from the OSIM.com Web Site.
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Gift Wrapping Policy
Find out more about gift wrapping of products.
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Payment Policy
To enable us to ensure the smooth processing of your orders, the following payment polices will apply to all online orders placed with OSIM Malaysia:-
- All transactions are made in Malaysian Ringgit (MYR) via iPay88, a payment gateway that accepts credit cards and local bank online transfers.
Available payment methods:
Full Payment:- VISA/Master Credit Card / Debit Card
- Online Bank Transfer (Affin Bank, Alliance Online, AmOnline, Bank Islam, Bank Rakyat, CIMB Clicks, Hong Leong Connect, Maybank2u, PBeBank, RHB Online, UOB Online)
- Maybank VISA/Master Credit Card
Minimum Spend Instalments Tenure RM1,000+ 6, 12 or 18 months
- Public Bank VISA/Master Credit Card
Minimum Spend Instalments Tenure RM1,000+ 6, 12 or 18 months RM3,000+ 6, 12, 18 or 24 months RM6,000+ 6, 12, 18, 24 or 36 months
- You are required to provide details for Billing Information. Billing Information submitted has to be the same as it appears on your credit card statement.
- Please note that your Payment is processed by iPay88. The name of “OSIM” will be shown on your Credit Card statement / “Mobile88.com Sdn Bhd” for Online Bank Transfer will be shown on your Bank’s Statement and you will also receive an e-mail notification from iPay88 on successful transaction.
- We reserve the right at our absolute discretion to cancel/void your order and/or suspend deliveries should we find that the information submitted is not in order, should we not receive the above documentation upon request or the order considered fraudulent, with price discrepancy caused by system update/technical error.
- Payment made is not refundable after order confirmation unless product sent is not in condition promised and the company reserves the right to examine and conclude final result at any circumstances in these cases.
Privacy Policy
Information Sharing and Disclosure
Information provided by you is not sold to or shared with other parties for any commercial purposes other than normal order fulfilment and confidential site activity or sales tracking.
Notwithstanding the above, OSIM may send personally identifiable information about you to other companies or people when:
- We have your consent to share the information;
- We need to share your information to provide the product or service you have requested;
- We need to send the information to companies who work on behalf of OSIM to provide a product or service to you. (Unless we tell you differently, these companies do not have any right to use the personally identifiable information we provide to them beyond what is necessary to assist us);
- We respond to subpoenas, court orders or legal process; or
- We find that your actions on our Web Site violate the use of www.OSIM.com.
Security
OSIM operates secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized individuals have access to the information provided by our customers.
OSIM uses SSL encryption together with a Secure Server ID. SSL encrypts and protects personal and credit card information that you send us. Information such as your credit card numbers, names, addresses and phone numbers that you send us are safe from unauthorized third parties as it travels over the Internet. The Secure Server ID guarantees that your transactions are taking place on OSIM's server and not a third-party host.
If you're using certain older versions of Netscape Communicator or Microsoft Internet Explorer, you may encounter a root certificate expiry notice when attempting to access a secure page. Netscape Communicator version 4.05 or earlier, Microsoft Internet Explorer 4.01 for Macintosh, and Microsoft Internet Explorer 4.5 for Macintosh include a root CA certificate that expired at the end of 1999. If you choose to continue, you will still be able to establish an authenticated and encrypted SSL session.
To avoid this, please upgrade to the latest version of Netscape Communicator or use Microsoft Internet Explorer. If you use Internet Explorer 4.01 for Macintosh and 4.5 for Macintosh, please upgrade to Internet Explorer 4.51 or later.
You acknowledge that you are aware of security and privacy limitations, including but not limited to:
- the limitation of security, privacy and authentication measures and features in our system;
- that data or information on the Service may be subject to eavesdropping, sniffing, spoofing, forgery, spamming, "impostering", tampering, breaking passwords, harassment, fraud, electronic trespassing, hacking, nuking, system contamination (including, without limitation, viruses, worms and Trojan horses) causing unauthorized, damaging or harmful access and/or retrieval of information and data on your computer;
- may be subject to other security or privacy hazards; or
- may not reach its destination or may reach an erroneous address or recipient.
Passwords
A password is required to login to access our Web Site's member features. You are not to disclose your password to any third parties nor share it with any person/s not authorised to share this knowledge.
Aside from the unforeseen circumstance of unauthorised hacking into your computer systems, or theft of your own records, your password remains your sole responsibility. If you lose control of your password, it is highly likely that you will lose control of your access to our Web Site, and you may be subject to legally binding action (such as contracts entered into) made on your behalf.
If you suspect that your password has been compromised for any reason whatsoever, kindly let us know immediately, and make arrangements to change your password.
Personally Identifiable Information
OSIM gathers the following types of information from users:
- Information that users provide through optional, voluntary submissions. These are voluntary submissions to register as members, to receive our electronic newsletters, to participate in our message boards or forums, to email a friend, and from participation in polls and surveys;
- Information OSIM gathers through aggregated tracking information derived mainly by tallying page views throughout our sites. This information allows us to better tailor our content to readers' needs by helping our advertisers and sponsors better understand the demographics of our audience
Following registration, you can review and change the personal particulars you submitted during registration. You must promptly update your information if it changes. Once posted, you cannot change or remove any public postings made in our chat rooms or other message areas or the feedback areas.
We will retain in our files information you have requested to remove in some circumstances, such as to resolve disputes and troubleshoot problems. Further, such prior information is never completely removed from our databases due to technical constraints and the fact that we back up our systems. Therefore, you should not expect that all of your personally identifiable information would be completely removed from our databases in response to your requests.
Usage Tracking
OSIM tracks user traffic patterns throughout all of our sites. However, we do not correlate this information with data about individual users. OSIM does break down overall usage statistics according to a user's domain name, IP address, browser type and MIME type by reading this information from the browser string (information contained in every user's browser).
OSIM sometimes tracks and catalogues the search terms that users enter in our Search Engine, but this tracking is never associated with individual users. We use tracking information to determine users' content preferences, based on traffic in those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us to build a better service for you.
Cookies
"Cookies" are small text files stored on your computer. The cookie itself does not contain personal information, but contains information about your activity on our site to let us know whether you are a prior customer and to provide certain unique features to you. We do not use cookies to handle any financial information. The only personal information a cookie can contain is information you supply yourself.
A cookie cannot read data off your hard disk or read cookie files created by other sites. OSIM uses cookies to track user traffic patterns. You can refuse cookies by turning them off in your browser. If you have set your browser to warn you before accepting cookies, you will receive the warning message with each cookie.
This site requires you to have enabled cookies on your browser in order to tailor the shopping experience and to store information such as a shopping cart.
We are and will always comply with the Personal Data Protection Act 2010. Please click here English/BM to find out how OSIM uses your personal information.
Product Policy
NON-CONSUMABLE PRODUCT
Product Limited Warranty Policy
Obtaining Warranty Service
Products are under warranty against manufacturing defects during the warranty period. Products sent in for servicing must be accompanied by a valid sales memo.
Warranty issued (where applicable) with each product purchased is valid only in the country of original purchase. Once transited out of the country, the warranty is invalidated.
You may avail yourself of the following options if your product has been transited out of the country of original purchase:
| Option 1*. |
Service for Products Without Valid Warranty You may send your product to the local service center for servicing, subject to local service charges and local service policy. |
| Option 2. |
Product Service Required in Country of Origin At customer's request, the local service center in overseas/your country can assist to send your product back to country of original purchase for servicing provided that:
|
* Subject to availability of the product and spare parts in the local service centre.
Exclusion Terms: The warranty shall immediately cease and become void if the product is found to have been modified, tampered or repaired by an unauthorized person. The warranty shall exclude:
- Malfunction or damages resulting from Acts of God, natural disaster, fire, civil unrest and/or accidents.
- Defects from using wrong electrical supply, misuse or damage by negligence and abuse.
- Accessories, e.g adapter, cables, etc..
- Fair wear and tear, e.g. Leather
Notification: Please be informed that not all service centres carry all of OSIM products. For more information, please check with your local service centre.
Goods sold are strictly not exchangeable nor refundable.
Online Shipping Policy
For OSIM Online Shop purchase, enjoy FREE Delivery when you spent RM2,000+. Only applicable for shipping within West Malaysia only, exclude shipping to East Malaysia.
West Malaysia Delivery Lead-time for Online Purchase
| Order Processing + Delivery | |
| All Products except massage chairs | 2 - 4 working days |
| All Massage Chairs | 10 working days, FREE Delivery. Shipping charges apply for Pulau Ketam, Pulau Langkawi, Pulau Pangkor & Pulau Redang |
- Delivery is typically made within 2 to 4 working days after our acceptance of your order but subject to stock availability. Massage chair delivery will be within 10 working days.
- All massage chairs delivery to all islands for example: Pulau Ketam, Pulau Langkawi, Pulau Pangkor, Pulau Redang, etc (except Pulau Penang) will incur shipping charges.
- There’s no door to door delivery services for FELDA areas, you’ll have to collect the item personally at the nearest Skynet branch according to our courier company’s policy.
- Signature upon delivery is required for all deliveries. If no one is available to receive and acknowledge the parcel at time of delivery, the courier company will arrange with you for a 2nd delivery or to be picked up at their branch. If the 2nd delivery failed, the parcel will be returned to OSIM HQ & new shipping charges will apply for the 3rd delivery.
East Malaysia Delivery Lead-time for Online Purchase (Sabah and Sarawak)
| Order Processing + Delivery | |
| Bundle Specials, uAlpine, uCaress 3D, uGallop 2, uJolly, uPhoria Warm & uTrek except massage chairs | 4 - 7 working days |
| Other Products which are not mentioned on the above, except massage chairs | 2 - 4 working days |
| All Massage Chairs | 10 - 15 working days |
- Delivery is typically made within 2 to 4 working days (except products such as Bundle Specials, uAlpine, uCaress 3D, uGallop 2, uJolly, uPhoria Warm & uTrek as these products will take 4 to 7 working days) after our acceptance of your order but subject to stock availability in West & East Malaysia. Massage chair delivery will be within 10 - 15 working days.
- Signature upon delivery is required for all deliveries. If no one is available to receive and acknowledge the parcel at time of delivery, the courier company will arrange with you for a 2nd delivery or to be picked up at their branch. If the 2nd delivery failed, the parcel will be returned to OSIM HQ & new shipping charges will apply for the 3rd delivery.
East Malaysia Delivery Lead-time for Online Purchase (Labuan)
| Order Processing + Delivery | |
| All Products except massage chairs | 2 - 4 working days |
| All Massage Chairs | 10 - 15 working days |
- Delivery is typically made within 2 to 4 working days after our acceptance of your order but subject to stock availability. Massage chair delivery will be within 10 to 15 working days.
- Signature upon delivery is required for all deliveries. If no one is available to receive and acknowledge the parcel at time of delivery, the courier company will arrange with you for a 2nd delivery or to be picked up at their branch. If the 2nd delivery failed, the parcel will be returned to OSIM HQ & new shipping charges will apply for the 3rd delivery.
Signature Requirements for Delivery
- All delivery services require a signature when delivery is expedited.
- It is necessary for you to provide a complete shipping address where someone is available to receive and acknowledge the parcel.
- We do not deliver to P.O. Box addresses.
- If the above conditions are not taken into precaution and your parcel are returned after 2 failed deliveries, you are responsible to pay for the 3rd delivery.
Retail Shop Shipping Policy
For OSIM Retail Shop purchase, enjoy 1st time FREE Delivery when you purchase Massage Chair. Only applicable for shipping within West Malaysia only, exclude shipping to East Malaysia.
For purchase of products other than Massage Chair, delivery is not provided. Shipping charges apply if you request for delivery.
Delivery Lead-time for Massage Chair
| Order Processing + Delivery | |
| All Massage Chairs (West Malaysia) | 10 working days, FREE Delivery. Shipping charges apply for Pulau Ketam, Pulau Langkawi, Pulau Pangkor & Pulau Redang |
| All Massage Chairs (East Malaysia) | 10 - 15 working days |
We reserves the right to impose additional shipping charges for 2nd Delivery if you reschedule during/after the delivery arrangement has been made; failed to received 1st delivery or request 2nd delivery to the same/other location.
2nd Delivery Additional Shipping Charges
| Klang Valley (West Malaysia) | RM150 |
| Outside Klang Valley (West Malaysia) | RM250 |
| Pulau Ketam, Pulau Langkawi, Pulau Pangkor, Pulau Tioman, Pulau Redang & Labuan (or any other small islands) | RM1,000 |
| Kota Kinabalu & Kuching (East Malaysia) | RM300 |
| Outside Kota Kinabalu & Kuching (East Malaysia) | Depends on location, to be advised by OSIM Logistic. |
Unclaimed Purchased Product
- We can store your unclaimed/undelivered purchased product up to 3 months only.
- We reserves the right to impose a fixed RM100 per month as storage charges from the 4th month onwards; OR forfeit the goods/full payment paid/deposits paid.
International Delivery
- We do not accept any international delivery request for WebShop/Online Shop Order. Kindly contact us to get an official quotation: http://www.osim.com.my/contacts or visit OSIM Retail Shop.
- Overseas delivery charges are subject to C.I.F term. Any form of custom or exercise will be borne by customer.
- All the clearance, port storage and transportation charges will be borne by the customer upon cargo reached designated country’s port.
- We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country and you should contact your local customs office for further information.
- Additionally, when ordering from OSIM, you are considered the importer of the goods purchased and must comply with all the laws and regulations of the country in which you are receiving the goods.
- Generally, customs forms or shipping invoices for international delivery will list the value of your order's contents by product type.
- For shipping of products internationally, you have to be aware that cross-border shipments are subject to opening and inspection by customs authorities.
- Once an order leaves one of our distribution centers, we are not responsible for order(s) that are delayed through customs. If you think that your order(s) is likely to be/has been delayed please contact your local customs office since we will not be able to track your parcel in your home country.
Website Policy
Terms and Conditions
This is an important section of the Web Site explaining the terms and conditions you are agreeing to when you use and/or shop from the OSIM.com Web Site.
Copyright
Copyright © 2016 OSIM International Ltd. All rights reserved. Copyright in the Web Site, and in the information and materials therein and in their arrangement are owned by OSIM International Ltd ("OSIM") unless otherwise indicated.
No part or parts hereof may be reproduced, distributed, copied, adapted, modified, republished, displayed, broadcast, performed, transferred, sold, hyperlinked, framed or transmitted or be used to create derivative works from, in any manner or any means or stored in an information retrieval system without the prior written permission of OSIM.
However, you may download and print the information and materials on this Web Site for personal, non-commercial use only provided you do not modify, retransmit, distribute or further reproduce the Material and you retain all copyright and other proprietary notices contained in the Material.
You may not, without the prior written permission of OSIM, insert a hyperlink to this Web Site or "mirror" or frame any Material contained on this Web Site on any other server.
Trade Marks
The "OSIM" trade mark and logo ("OSIM Trade Marks") are registered trademarks owned by OSIM. OSIM and its business partners also have trademark rights in other marks contained in the Web Site ("Other Marks"). The OSIM Trade Marks and the Other marks shall be collectively referred to as "Trade Marks."
Nothing on this Web Site should be construed as granting, by an implication, estoppel or otherwise, any licence or right to use any of the Trade Marks displayed on this Web Site without the prior written permission of OSIM.
The name of OSIM or the Trade Marks may not be used in any way, including in advertising or publicity pertaining to the distribution of Material on this Web Site without the prior written permission of OSIM.
OSIM prohibits use of the Trade Marks as a "hot" link or deep link to any site unless the establishment of such link is approved in advance, by OSIM in writing.
Modification of Web Site and Terms and Conditions
The information, materials (including names, images, pictures, logo and icons, text, images, graphics, links, sound files, animation files, video files or other items and their arrangement), data and arrangement (collectively "the Materials") herein contained in this Web Site and the Terms and Conditions and descriptions that appear are subject to change at the sole discretion of OSIM.
No Unlawful or Prohibited Use
As a condition of your access of this Web Site, you warrant to OSIM that you will not use this Web Site for any purpose that is unlawful or prohibited by these Terms and Conditions.
Liability Disclaimers
The Materials contained in this Web Site are provided "as is", "as available". OSIM does not warrant the accuracy, adequacy or completeness of this Material.
No warranty of any kind, implied, expressed or statutory, including but not limited to the warranties of non-infringement of the third party's rights, title, satisfactory quality, merchantability, fitness for any particular purpose and freedom from any computer virus or other malicious, destructive or corrupting code, programme or macro, is given in conjunction with the information and materials contained in or linked to this Web Site.
This Web Site may include publications with technical inaccuracies or typographical errors that will be corrected as they are discovered at OSIM's sole discretion. Also, changes are periodically added to the material contained herein. These corrections and changes may be incorporated into the Web Site at a later date.
OSIM may at any time make modifications, improvements and/or changes to these Terms and Conditions and the Materials (particularly the names, images, pictures, logo and icons) displayed on the Web Site or products and services referred to within, with or without notice. Advice (if any) received via this Web Site should not be relied upon for personal, legal or financial decisions and you should consult an appropriate professional for specific advice tailored to your situation.
OSIM shall in no event be liable for any damages, loss or expense including without limitation, special damage, or consequential damage, or economic loss arising from or in connection with:
- any access, use or the delay or inability to access or use this Web Site, or reliance on the Materials and/or any other information contained in this Web Site;
- any system, server or connection failure, error, omission, interruption, delay in transmission, or computer failure;
- any use of or access to any other web site linked to this Web Site;
- any services, products, information, date, software or other material obtained from this Web Site or from any other web site linked to this Web Site,
even if OSIM or its agents or employees are advised of the possibility of such damages, losses and expenses. This exclusion clause shall effect to the fullest extent permitted by law. If you are dissatisfied with any portion of this Web Site, or with any of these Terms and Conditions of use, your sole and exclusive remedy is to discontinue using this Web Site.
Links to Third Party Sites
The Web Site may contain links to or references to other web sites that may be accessed or which may originate outside the boundaries of the Web Site and which information OSIM will have no control. Therefore, OSIM shall have no obligation or responsibility regarding any content derived, obtained, accessed within through or outside of the Web Site. OSIM's inclusion of links to such web sites does not imply any endorsement or verification of the material on such web sites or any association with their operators, and such web sites shall be accessed at the user's own risk.
Third Party Services
OSIM may offer a variety of third party services from our Web Site. These include but are not limited to online payment gateways, freight forwarding, examination, authentication and personal shopping of goods. When you choose to use any of these services, we will need to provide some of your personal information to the third parties in order for them to assist you. These third party suppliers and service providers facilitate and complement our services to make the transactions a more pleasant experience for you.
These third parties, as well as their employees, will be subject to strict requirements of confidentiality to ensure that any information provided to them will not be improperly distributed. However, should you have any reason to suspect that your personal information is being improperly distributed, kindly let us know and we shall investigate the matter.
Gift Wrapping Policy
| Products Available for Gift Wrapping | Products NOT Available for Gift Wrapping |
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- There are 6 Greeting Cards for you to choose from. We will write <To> & <From> on it for you and stick on top of the wrapped gift.
- Happy Birthday Card
- Happy Anniversary Card
- Thank You Card
- I Love You Card
- Happy Mother’s Day Card
- Happy Father’s Day Card
- Greeting Card only comes with the <Gift Wrapping +RM5> added services you selected.
- We will wrap your gift with any design of available Gift Wrapping Paper. The 3 designs were shown on the Gift Wrapping Banner at www.osim.com.my landing page.
- We will not ship any Invoice together if you have added <Gift Wrapping +RM5>, and there’s no price tag attached on the product & packaging. We will email you the Invoice in soft copy instead.
- Please be informed that the emailed Invoice is valid for warranty servicing, if the product comes with warranty.
